Return & Refund Policy
Effective Date: September 1, 2026 | Adams Eve Enterprises DBA Eternally Adams Eve
At Eternally Adams Eve, every candle and body oil is hand-poured with love and intention. We take immense pride in our craftsmanship and want you to be completely satisfied with your purchase.
However, due to the handmade, artisan nature of our products and strict hygiene standards for bath & body items, we can only accept returns for damaged products.
We will replace products that arrive:
- Physically damaged during shipping (broken jars, crushed tins, cracked containers)
- Defective (non-lighting wicks, separated wax, quality issues)
- Incorrect items sent (you received the wrong product)
📸 Photo Documentation Required:
To process your replacement, we require clear photos of:
- The damaged product(s)
- The shipping box (if visibly damaged)
- All items in the shipment (to verify extent of damage)
We cannot accept returns or offer refunds for:
- Scent preferences ("I don't like the scent")
- Ingredient sensitivities (unless product was mislabeled)
- Melting during transit (cosmetic only - does not affect product quality or safety)
- Minor imperfections (small air bubbles, slight discoloration - these are natural in handmade products)
- Opened/used products (for health & safety reasons)
- Products purchased on final sale or clearance
⚠️ Important Notes:
- Candles and body oils are bath & body products and cannot be resold once opened
- Scent descriptions are subjective - we encourage reading reviews before purchasing
- Surface melting in hot weather is normal and does not affect product performance
7-Day Return Window:
You have 7 days from delivery to report damaged products.
Step-by-Step Process:
Log into Your Account
Go to "My Account" → "Order History"
Find Your Order
Click on the order containing damaged item(s)
Submit Return Request
Click "Report Damage" and upload photos
Receive Authorization
We'll review within 1-2 business days and email you a Return Authorization Number (RAN)
Ship Back (If Required)
Some items may need to be returned. We'll provide a prepaid shipping label if necessary.
Replacement Shipped
Once approved, we'll ship your replacement within 3-5 business days
💡 Pro Tip:
Take photos of your package upon arrival if you notice any exterior damage. This helps expedite the return process and supports shipping insurance claims.
All shipments are insured. If your order arrives damaged, we'll handle the insurance claim with the carrier on your behalf. You don't need to do anything except provide photos.
Note: Processing insurance claims can take 7-14 business days. We may ship your replacement before the claim is finalized because we value your satisfaction.
Some products on our site are fulfilled by trusted partners (marked as "Ships from Partner"). These products have a 1-2 week delivery window and follow the same return policy.
Return requests for dropship items may take an additional 2-3 business days to process as we coordinate with our fulfillment partners.
We're excited to announce that select products will soon be available for same-day delivery through DoorDash, Instacart, and other local delivery services in participating areas.
Return policies for local delivery orders will follow the same guidelines, with faster response times for damage claims.
Questions About Returns?
Our customer service team is here to help make things right.
Email: customerservice@eternallyadamseve.com
Response Time: Within 24 hours (weekdays)
© 2026 Eternally Adams Eve. All Rights Reserved.
By making a purchase, you agree to this Return & Refund Policy. We reserve the right to modify this policy at any time with notice posted on our website.
