Shipping, Returns & Refunds

• Orders are typically processed within 1–3 business days.
• Shipping rates and estimated delivery times are shown at checkout.
• You will receive tracking information once your order ships.
• We are not responsible for delays caused by carriers, weather, or other factors outside our control.

If your order arrives damaged, missing items, or incorrect:

1. Contact us within 7 days of delivery.
2. Include your order number and clear photos of the issue.
3. We'll work with you to replace the item or issue a refund where appropriate.

Due to the nature of our products (candles, body butters, oils, and facial care), many items are non-returnable once opened or used for safety and hygiene reasons.

If you have a concern about a product you received:

• Email us at customerservice@eternallyadamseve.com with your order number and a description of the issue.
• We review each situation individually and may offer a replacement, store credit, or refund where appropriate.

• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your statement.
• Shipping costs are generally non-refundable unless the issue was our error.

If you have questions about whether a specific order is eligible for return or refund, please reach out before sending anything back.

Club shipments use a dedicated Club shipping fee disclosed at checkout and shown again in the Member Dashboard. Subscription packages ship on the monthly production schedule and arrive with tracking separate from any retail order. Club shipments follow the same return policy above; if a Candle Club shipment arrives damaged or incorrect, contact us within 7 days of delivery with photos. See Subscription Terms for the recurring-billing details.